DELIVERY & RETURNS
Delivery Policy
UK Standard Delivery: Royal Mail 48 Tracked
Orders over £50.00 get free delivery by Royal Mail Tracked 48.
Orders under £50.00 are charged £5.
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Orders for multiple or heavy items that increase a package above a reasonable weight may have an additional charge. We will contact you for payment before shipping your package.
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When your order ships, we will email you the tracking number and a link to the Royal Mail track and trace website.
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All orders placed before midday on Mon-Fri will ship the same day.
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Orders placed after midday on Fri will be processed with orders on Monday.
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Royal Mail aims to deliver within 2-3 days. This is not guaranteed by Royal Mail, but you can track your delivery progress using the Royal Mail track and trace website.
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Delivers Mon-Sat.
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Royal Mail does not deliver on Sundays or Bank Holidays.
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Please contact Royal Mail if you are not going to be at the delivery address on the delivery date.
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All prices shown include VAT.​​
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When is my Royal Mail Tracked 48 parcel likely to arrive?
Check the Royal Mail track and trace website.
Use the following table as a guide.
Order Date & Time | Expected Delivery |
|---|---|
Mon AM | Wed |
Mon PM | Thu |
Tues AM | Thu |
Tues PM | Fri |
Wed AM | Fri |
Wed PM | Sat |
Thu AM | Sat |
Thu PM | Tues |
Fri AM | Tues |
Fri PM | Wed |
Sat | Wed |
Sun | Wed |
UK Premium Delivery: Royal Mail Next Day by 1 pm Tracked
Orders over £50.00 are charged £5 for delivery.
Orders under £50.00 are £10.
-
Orders for multiple or heavy items that increase a package above a reasonable weight may have an additional charge. We will contact you for payment before shipping your package.
-
When your order ships, we will email you the tracking number and a link to the Royal Mail track and trace website.
-
All orders placed before midday on Mon-Fri will ship the same day.
-
Orders placed after midday on Fri will be processed with orders on Monday.
-
All prices shown include VAT.
-
Royal Mail aims to deliver within 2-3 days. This is not guaranteed by Royal Mail but you can track your delivery progress using the Royal Mail track and trace website.
-
Delivers Mon-Sat.
-
Royal Mail does not deliver on Sundays or Bank Holidays.
-
Please contact Royal Mail if you are not going to be at the delivery address on the delivery date.
-
International Delivery: Tracked
We offer international delivery to the Channel Islands at the same rate as UK deliveries.​
Sex Toys (EU) Delivery to the UK is currently unavailable
We offer international delivery from our warehouse in Spain to the UK for a flat rate of £16. Delivery is usually within 4-10 business days.
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Orders for multiple or heavy items that increase a package above a reasonable weight may have an additional charge. We will contact you for payment before shipping your package.
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You are responsible for any sales tax or import duty on purchases shipped to your country.​
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We will always replace items that are proven to be faulty.
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All prices shown exclude any tax.
Returns & Exchange Policy
30-day money-back guarantee
Please open your items with care as returned items must be unworn, unused, with undamaged packaging, and be returned to us in a resalable condition.
Please try on any lingerie items over existing underwear.
30-day money-back guarantee does not apply to sex toys.
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Returns
If you would like to return an item, please notify us by email at hello@lovebunny.uk as soon as possible after purchase, and we will arrange for collection. The item should be in a resalable condition. Refunds and exchanges will be processed once the items are returned to us and we have checked their condition.
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Damaged or faulty
If an item arrives damaged or faulty, please notify us on the day of delivery. If an item develops a fault, please let us know as soon as possible. Please provide proof of the fault or damage, preferably with a photo or video. Your statutory rights apply to any faulty items. We will arrange for collection and an exchange or refund.